Technical Writer – Ref.: ORC-0194

Longueuil, QC

Mediagrif is a global leader in the development of a broad set of software-as-a-service (SaaS) solutions that optimize and accelerate commercial interactions between buyers and sellers. Our platforms and services empower businesses around the world, allowing then to generate billions of dollars in transactions on an annual basis.

Our E-Commerce team is looking for Technical Writer. As a Technical Writer, you will be responsible for planning, writing and updating core user and developer documentation. In addition, you will build focused technical guides on how to accomplish specific use cases with Orckestra’s commerce platform for both internal and external technical audiences.

You will work closely with Product Managers, Developers and Engineers to capture concepts and technical information required for our portfolio of technical publications. We’re looking for a creative tech-savvy writer who can represent complex software functionality with clear, readable and concise on-line documentation. We’re looking for someone whose writing style is both professional and friendly, and well-targeted to the intended reader, which will very often be a technical audience.

In this role you will have the opportunity to lead your projects, and to help us continuously improve our approach to technical documentation. You’ll also have a stable work environment and friendly culture in a company that provides opportunities to branch out and grow. If you are interested in joining a rapidly growing company and working with a motivated team this position is for you!

Main Responsibilities:

  • Interview product managers and developers internally to better understand new features and changes to the products;
  • Prepare technical documentation for audiences made up of developers and business users working with our commerce platform;
  • Own the documentation of the platform’s API and overall development framework;
  • Manage the platform release documentation and update the appropriate channels (online community, portal and internal communications);
  • Establish and enforce standard guidelines to maintain consistency throughout all documentation;
  • Take an active role in the definition and evolution of standard practices and procedures;
  • Proactively update documentation as the product evolves;
  • Work independently with freedom to define your priorities and the accountability to deliver the right outcomes.

Desired profile:

  • Solid understanding of web technologies, ecommerce concepts and software applications;
  • Knowledge of software development;
  • Experience with Madcap Flare or similar professional authoring tools;
  • Expert knowledge of Microsoft Office;
  • Knowledge of Adobe Acrobat and Photoshop;
  • Knowledge of HTML5, CSS and XML
  • Superior communication skills, ability to articulate key messages clearly;
  • Self-motivated and creative with the natural drive to learn and pick up new challenges;
  • Bilingualism (French and English), an asset.


  • College or bachelor’s degree in a writing/communications discipline (English) or in a technical discipline (e.g. Engineering, Computer Sciences);
  • 3+ years of experience as a Technical Writer;
  • Experience writing documentation for a technical audience – ideally for software developers;

Our offer:

  • A flexible work schedule (37,5 hours/week) in a friendly and dynamic environment.
  • Competitive salaries, a comprehensive group insurance plan as of day 1 and access to an employer-sponsored share purchase plan after three (3) months.
  • In addition to your vacation weeks, we offer you two (2) personal days, five (5) sick days and you get to enjoy a well-deserved paid break during the holiday season!
  • Mediagrif realizes that quality of life and health is important to its employees and offers free coffee and fruit as well as access to its fitness room in Longueuil. You prefer Nautilus Plus, Energy Cardio or Idolem Yoga? We have corporate agreements with them too!

Mediagrif: who are we?
A well-established Quebec company since 1996, we are experts in the development and operation of electronic business networks. With 600+ employees in Canada, the United States, Europe and China, Mediagrif strives to provide a work environment that focuses on creativity, flexibility and collaboration.

How do we do it?
We hire motivated, passionate team players who aren’t afraid to roll up their sleeves and who take pride in contributing to a common goal.

The position to be filled is within the E-Commerce team and more specifically on the following product:

Orckestra Technologies Inc., a Mediagrif product, is a leading provider of modern multichannel commerce solutions, offering a unique commerce platform to create and manage the most compelling web, mobile and in-store shopping experiences. Built on the open Microsoft Azure cloud, our Commerce OrchestrationTM platform provides a single, centralized commerce foundation that unites all retail systems and customer touch points and helps businesses grow their businesses in the global marketplace. We power digital innovation for leading retailers and brand manufacturers, maximizing revenue growth by delivering differentiated retail experiences faster while reducing IT and operating costs.


Up for the challenge? Please submit your resume to:

Only selected candidates will be contacted, but we thank you for your interest in the company. Mediagrif applies an employment equity and equality program.

in the challenge?

Please submit your resume to: