Technical and Application Support Agent

Longueuil, QC

Jobboom Inc., a subsidiary of Mediagrif Interactive Technologies Inc., is an expert media in the knowledge of the labor market. Number one in online recruitment in Quebec, Jobboom.com has over 2 million members, with thousands of jobs posted each year covering 16 industries.

Reporting to the team leader, sales support, you will be working in collaboration with a team of sales representatives and several business units to support our clientele (employers and recruiting agencies).

Main responsibilities:

  • Managing incoming calls and emails;
  • Providing proper follow up of customer’s requests and escalate if necessary;
  • Publishing customer orders and packages online;
  • Reviewing and coordinating activation of customer package purchases;
  • Coordinating and scheduling Web campaign deliveries;
  • Validating mass mailings in accordance with our quality standards;
  • Managing our in-house tools;
  • Performing any other related duties.

Skills & competencies:

  • Bilingual – written & spoken (French & English);
  • Good team spirit and organization skills;
  • Resourceful, flexible and have a great ability for learning;
  • Ability to manage priorities and handle multiple tasks at once;
  • Able to manage change;
  • Ability to work effectively under pressure;
  • Knowledge of Photoshop;
  • Good knowledge of the MS Office Suite (Word, Excel);
  • Knowledge of HTML and Dreamweaver will be considered an asset;
  • Being familiar with Zendesk will be considered an asset;
  • Excellent knowledge of the Web and social Medias (as a user);
  • Good problem-solving skills (1st level Web-based and technical issues).

Experience:

  • Two (2) to three (3) years of experience in technical support customer service;
  • Good communication skills;
  • College degree.

Remuneration and working conditions:

  • Competitive salary;
  • Work week of 37.5 hours;
  • Group Insurance upon hiring;
  • Access to a share purchase plan with employer participation;
  • Pleasant working environment.

If you are interested in the challenge, please submit your resume to:
careers@mediagrif.com

Only selected candidates will be contacted, but we thank you for your interest in the company.

Interested
in the challenge?

Please submit your resume to: careers@mediagrif.com